I refinanced more than 3 years ago and my mortgage was sold to Nationstar. I have dealt with several mortgage companies over the past 15years. I have never had issues with any of the other companies, UNTIL NOW!!!
I was forced into escrow due to delinquent taxes (of which I had a pmt arrangement with the local tax offices). I received (2) letters from Nationstar requiring payment in full within 30-days for both county and city taxes. I contacted Nationstar to attempt to work with them, but they were adamant on the 30-day period. I could not pay taxes in full on "their" time period, but did provide proof of payments made. I finally told them, do what you have to... But this is all I can do.
(2) months later my mortgage payment increased by 200.00. I can continue to remit my original mortgage pmt amount, however their system considers me as "delinquent" because it is not the full amount due. I contacted nationstar to get help (a joke). I was transferred between 4 different departments and spoke to no less than 6 people. Everyone I spoke to told me something different and conflicting information within the same department. I did a verbal app for a loan mod, he told me I didn't qualify but was sending me the information packet... I never received.
I have offered to remit prepmt escrow for taxes in full, in an effort to reduce back to my original mortgage pmt. I have brought the account to current and requested a waiver to request the forced escrow to be removed... Was told it would not be approved. I have attempted to refinance back thru Nationstar, but can't because of the 30-day delinquent they imposed.
I was able to bring my account current (no longer delinquent) and have requested that the deliquency be removed from my credit report... BUT they can't - *Won't* do that either.
My delinquent taxes totaled 400.00. The thought of losing my house over $400.00 is very devastating. I can't refinance due to the 30-day delinquency on my credit record, which brought my credit score down. I can't afford to remit the increased mtg pmt. And NO_ONE cares that I have attempted to resolve this and isn't willing to work with me. They have me in a corner and I may lose my house.
I have had the same runaround as most others, each person and department I've spoken to keeps putting me off to someone else. I will refinance asap and RUN far away from this company. Yes, I will file a complaint with BBB, (which Nationstar is currently under review with the BBB). AND am willing to be part of a class action suit.
I've done some homework on the this company the past few day and discovered a multitude of people on various forums with the same complaints as here. I thought the point of the Making Home Affordable programs was to help families keep their homes, not to force into forecloure/bankruptcy and homelessness.
People are losing their homes to this company and IT HAS TO BE STOPPED!!!
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