Our mortgage company sold our mortgage this past summer to Nationstar. We have an escrow account and the December
Taxes were due. My husband receives a $300 veterans credit and that was taken off the bill by our Town and the 3rd party company that Nationstar uses subtracted the $300 again from the amount due. The amount due on the billing specifically said to "Pay this amount". Why some idiot took it upon themselves to take another $300 no one can seem to answer. We are not the only ones and Nationstar is not the only mortgage company these outsource payers have messed up.
There are hundreds. Of course, we have to deal with Nationstar who told us the check was mailed January 26. Well it stll hasn't shown up. The town says if we pay the $300 due and they get the check it will make matters worse due to the way the interest is calculated on a day to day basis. I am furious at this. I did Google Nationstar and saw the reviews. I should have paid more attention and pulled the escrow. We are now attempting to see if we can do that.
If anyone is considering using this company or has their mortgage sold to this company, get rid of your escrow or try to refinance as fast as you can.
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