I sent the following to them and have repeated to attempt to contact them to try to get my money back. Thing!
August 27
RMA Legal Network
Fax #631-350-7093
To whom it may concern:
After initially speaking with your representative in late June, and have 2 EFT payments of $1144.00 processed to your organization; I still have no contact information from anyone who has been allegedly assigned to my file.
I originally spoke with Blake Cook and Neil Dumatol at 1-800-208-3495, in late June. They advised me at that time that my case would be assigned to a team to work with me toward a home loan modification with my bank (Bank of America). I was advised that within a week of speaking with them, I would receive a compliance call the following week. Shortly after that compliance call, I would be receiving a call from someone who would be a part of a team assigned to me.
After multiple calls to Blake and Neil, I finally received a compliance call in Mid-July weeks after I was told I would receive this call. I continued to get documents/correspondence from my lender and would forward these to Blake as I had no other contact person. Neil did suggest that I call the customer service number 1-866-952-9020 and dial ext. 0 for a live person. Upon multiple calls to this number and leaving multiple/detailed messages I have still never been advised who my contact person (s) is. Last week I received an offer from my bank. I called Neil who advised he would have someone call me immediately after I explained to him my multiple attempts to call someone and still, in late August, I have no contact information. The offer from the bank is a result of MY initiating the process of filing for consideration of a modification many months before even considering looking for assistance from a third source NOT a result of any work your organization did on my behalf. Becoming more concerned about this agreement, I contacted my regions Community Development Corporation (not for profit government organization). I was quickly assigned a contact person and have spoken with her multiple times all within 30 days of applying with the program for assistance in retaining my home. I gave the organization information about my agreement with your company. The advised me this was a FRAUD and that I should quickly terminate the final draft payment scheduled for August 5th, which I have done. I am writing this letter to advise you I am severing my agreement with you as I have given 2 payments of $1144.00 each and have received no service, no contacts even after multiple months of frustrating attempts to contact someone to assist me.
It has been over 3 months since the initial contact was made to your organization. Your representatives gave deadlines for me to follow as well as expected deadlines to make a relationship with a team to assist me. I have received NO SERVICES from your organization. I am also notifying you (via this letter) as well as my bank holding my mortgage, that I am rescinding the authorization I signed for you to communicate with my Bank about my mortgage account.
Finally, I am demanding a refund of all monies you have received for promised services I have not received as promised to me by making the payments. The total I have paid to you and expect refunded to me totals $2288 plus a $35 stop payment fee for the September payment, which equals $2323.
I am disappointed and disgusted by the dishonesty of your organization to take advantage of individuals in already difficult situations.
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