Complaint / review text:
I was contacted by Derek Randall of Attorneys Legal Network (which is also The Law Offices of Antonia Woghiren) regarding a loan modification on my home. After signing the contract and making 2 payments of $834.00 I was unable to get in contact with anyone regarding my case to get questions answered when contacted by my lender. During that time I was denied the modification, and because I could not get in touch with anyone at the company I stopped the last payment.
On June 26,2011: I sent Derek an email: Hello Derek attached is a letter that I received from GMAC, Im not sure what I need to send them, are they asking for financial information from my ex-husband? He no longer resides here, and he was taken off the Title. Please advised Derek responded with I forwarded the documents to processing you will receive a call and they will let you know what to do
No one ever contacted me and I had a deadline to turn the information in. I contacted Derek again 2 weeks later, informing him that no one has contacted me, and the information was time sensitive, please advised on what I should do. Again, no response.
On July 7,2011: I sent Derek another email: Hello Derek, is it possible for you to find out whats going on with the modification, I havent heard anything from anyone, I dont know what to do when I am contacted by GMAC, I just received a denial letter, am Im losing my house, can someone please let me know something. Derek responded with: If you have any questions regarding your file and cannot get a hold of your current processor that you have been working with please contact our processor Mario Peralta.
I responded with: I have no idea who my processor is, the only person I have ever spoken with is you. Derek responded with: It looks like your modification was not finalized because you missed your 3rd payment on 6/15/11. I have contacted processing, a lot of work has been done on your file and submitted to your lender you will receive a call today from processing that will update you on your case, after they update you, we will need to receive the 3rd and final payment to move forward on your modification if you are not contacted today please call Mario right away and let him know
By this time, I was contacted by a non-profit organization that contacted GMAC and was told that my home is currently in foreclosure. I am now losing my home, I contacted Derek to inform him of this, and requested a refund because no one would help me when I had question, I was in the dark, I had no idea what was going on with GMAC, I was informed by a non-profit organization that it is illegal for a company to charge for home modification, I sent Derek an email saying that Iwould like a full refund. I show on August 4th 2011, that Derek read my email and never responded. No one responded. To this date I have not received a refund.