In February of a friend told us about the National Freedom Group. My husband called the number provided and spoke with a Richard Miller. He explained the procedure to him and a couple of days later explained them to me. On February 24 we received a document stating that our interest rate dropped from 6.0 to 3.625, our monthly mortgage payment would now be $645.00 plus escrow, rather than $1,367.29. We were told we would receive a principle reduction of $20,000.00, and we would not have to make a loan payment until July 1. We were given a modification approval #: NF0543497-4781. The service cost would be $4,295.00. However, we qualified for a Federal grant of $2,300.00 (www.grants. Gov) Home Saver. On 02/25 we submitted a payment of $1,000.00 and on 03/05 another payment of $995.00. Our loan was current because we had just made our monthly payment of $1.367.29 on February 15.
In March we received a call from our lender, Bank Of America requesting payment. We explained to them that we were going through a modification program with the National Freedom Group. Every month thereafter we received calls and monthly statements from BOA. Each time we called Richard Miller leaving a message on his voice mail only to have a Nicole (Customer Service Representative) return our calls. She assured us each time that everything was going well. We told her about the calls from BOA. Nicole told us that Bank Of America was such a large company, with so many departments and locations that communication was sometimes delayed or not passed on to the proper sources.
We were also mislead by BOA. After speaking with them in March about the modification program that we were seeking through NFG they responded by sending me a letter on March 30. The letter read, This letter is to acknowledge receipt of your recent inquiry about your home loan. We are in the process of obtaining the documentation and information necessary to address your questions. We appreciate your patience while we research your request. Thank you, if you have any additional questions while we research your request, please call us at 1-800-669-6607.
On April 16 we received a notice of intent to accelerate. Again, we left a message on Richard Miller's voice mail and Nicole called us back. She told us that she had spoken with BOA and that it was taking a little longer than usual, but everything was going accordingly, and no further documents would be needed at that time.
On May 24 we received a letter that our mortgage loan was being transferred to a new servicer. I contacted BOA and spoke with Regenia Patterson. On May 312 we received a letter from Ms. Patterson, Customer Relationship Manager at Bank Of America. The letter stated that she would be our dedicated Customer Relationship Manager. The letter stated that there were several programs designed to help us. She stated that she would work with us to review our individual situation and help determine which program would be available to us. She said she would let us know where we are in the loan assistance process, where we've been and what our next steps would be. She also stated that she would be with us the entire time, and we would get periodic status updates from her. She said that the most important thing we could do was to successfully complete the loan assistance process by providing them with all of the documents they required within the timeline requested. She had me to fax her an Authorization form, 30 days of pay stubs, 60 days of bank statements, a letter stating that we do not pay Home Association dues, Form 710,4506T form, our 2011 tax returns and an utility bill. She also told us that a hardship letter would not be needed because she could use the one she received from National Freedom Group on April 24. She said once she receives those documents she could submit them and restart the modification process through Bank of America. On Friday, June 1 all requested documents were faxed to her as requested. When I contacted her the following week she confirmed that she had received all needed documents.
On June 19 we received a letter from an attorney's office to advise us that our mortgage loan had been referred to their firm for foreclosure. On June 20 we spoke with BOA and a representative at the Attorney's office. Neither could give us much information. The Representative at the attorney's office told us that we had been transferred to Ocwen Loan Servicing, LLC, give us a contact number, and advised us to contact Ocwen if we have any questions. BOA told us that they no longer had our file and could not assist us in any way. Meanwhile, National Freedom Group could not be reached. The number we had was no longer a good number. My husband located another number and left many message, but no one would respond.
Finally, on June 23 Bank of America sends us a letter informing us that our property has been referred to foreclosure.
As of today, June 28, we are waiting on Ocwen Loan Servicing to contact us to provide us with information on how we can keep our home.
Denice
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