I attended a Financial Superstars seminar at Anaheim, CA. The sales pitches for various products were presented. I signed up for the tax lien sales package. Verbal assurances were stressing money back guarantees if product did not work out for the purchaser.
I paid the up front fee of $1995 and got a receipt. On the backside was a printed message stating that within 5 business days the transaction could be cancelled. Calling that number to cancel turned into a delaying action that eventually went past the 5 days.
Next step was to contact their customer service to talk about steps for a cancellation and refund. They tried to switch by offering sale of other products. Final request for cancel results in a referral to a mail address to their legal office for determination. I sent a letter explaining why I wanted to cancel. I stated that this was an unsuitable program for my needs. The program promoted the claim of "immediate cash flow..."
After checking out the facts of the program, I find that the cash flow could be from a short term of 6 months (best case scenario) to a long term of 5 years. This one disparity alone makes the program unsuitable for my position. After another few days delay, the appointment with this next office produced a hard line talk of two choices. 1. Personal mentoring for applying the educational materials. 2. Return the materials and pay a 10% fee for re-stocking ($199.50)
My choice is to block payment through the disputing of the credit card payment. They felt very secure that the credit card firm has no power to deny payment. This must be their routine matter of business.
My reasoning for seeking a refund is that: 1. The promotional advertising is misleading and deceptive. 2. The refund process is misleading. 3. At this point, the material is unusable. 4. No services were delivered (website blocked) as a condition of the program.
I believe that the primary mission of this company is to extract the most money from the paying public while limiting their liability to refund or cancel. At the first inquiry regarding a refund, they blocked off the web site information link and hot line for the program, at the same time denying a refund. At this point the materials, in unused re-sellable condition, can't be returned. The web link is blocked, and the hot line is not accessible. Thus, the program services cannot be used and the refund is denied.
Firms that conduct their business in this manner should be exposed to alert the American public of corrupt business practices. Unfortunately these types of companies only get exposed when they appear on a list of bad businesses and scam promoters. (usacomplaints.com)
This Financial Superstars program travels all over the U. S, drawing huge crowds of people anxious to make money in diverse ways. The dreams of creating and protecting wealth are the magnets that draw the crowds. The public eventually finds that their money is very easily extracted, but difficult if not highly impossible to get a refund.
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