I made a drive-through deposit, which includes $80 cash plus some checks. I waited almost 15 minutes for have the deposit completed. The teller never questioned my math I put on the deposit slip. I got the receipt back from the bank teller which indicates $944. Xx.
I went home and thought everything was cool. Few days later, I received a letter from BoA, saying they made a mistake and took away $80 from my acount. The letter said I never made that $80 cash deposit. I was totally shocked.
I called the national customer service phone number provided on the letter. Almost one freaking week later, I received another letter, saying I had to contact the local branch where I made the deposit. It said it had nothing to do with it! Basically, nothing was done within a week.
I drove to the bank in one early morning, waited 1 hour, and had to drive away since the bank teller supervisor, Melenda, would be arriving late. The drive-through bank teller at that time told me to leave my cell phone, my deposit slip receipt, and promised the supervisor would call me as soon as she came in to work. They lied, the supervisor din't call until I actually called her up 2 days later!!!
To my surprise, that rediculous supervisor said she did not even get a chance to look at my case. She even raised voice at me, for I was upset about how unresponsive they were. I didn't even get a chance to talk much with her after that. She wanted to spend more time on doing investigation. The case was escalated to other person, Holly, within that branch. I finally got a chance to talk with Holly in the next morning. To my shocking again, all she said was that I did not make that cash deposit. She said all research indicated they could not locate that $80! I was like, "what in the hell is your process of verifying the deposit at the time of the deposit?" I demanded to know how that verification is done, she never gave me straight answer. She said something like deposits were verified later in the day???
I demanded and was able to talk to Kevin Robert who claimed himself the VP of the whole corporation. He actually works at that Olathe branck. To my surprise, I never see his name on the BoA website's executive list. Anyway, I got a heated conversation (I was really angry, upset and felt very cheated at this time) with him. He actually hang up the phone me, can't you believe it? A VP actually hang up on a customer who was cheated by his own company!!! The guy told me this, and I quote his exact words (I asked him over and over again to ensure I captured what he said): "BoA doesn't add up my checks, my add cash. That is regardless of where I make the deposit, either drive-through or inside." CAN YOU BELIEVE WHAT HE SAID? I told him I made thousands of deposits inside, I saw all the time BoA's employees use calculator to add up all checks and cash. I then asked how on earth they knew how much I deposit, he never gave me straight answers again. I even said someone must have stolen that cash, and demanded to know exactly what their verification process is when a drive-through deposit is made. He refused to provide. All he kept saying was that they made an investigation and found out that no $80 was deposit. I never had any problem with any other BoA branch before. Unfortunately, it was the only and last time I made deposit at that branch. I was so angry that I even called him a lier, because what he told was really absurb, don't you feel?
Don't you feel all of this is ridiculous??? I, and my friends, always thought once you leave that place with the receipt, you ARE guaranteed the total written on the deposit slip is what you got. Well except for bad checks you migh have deposited.in this case, my checks were all good. Don't you feel once I leave that drive-through, it is really their problem? It is either someone stole the cash, or they mis-calculated. It is really their problem, isn't it?
I am not giving up on this rip-off. I will call up FDIC and local Banking Commission office to get more inputs on how to proceed. I have no doubt they have no ground on this case.
If you have more inputs and suggestions, please share with me. I would appreciate them. Should I file a lawsuit on this? I spent rediculous hours already on this stupid problem of theirs. $80 is not much, but I felt so very much cheated. They made me feel I am a stupid person or something. I just feel they will have to finally admit their problem and give me back that $80. Finally, I don't want that stupid branch cheat any more consumer.
Thanks for listening and time. From a very frustrated, angry, determined BoA customer...
Khoi
KS, Kansas
U.S.A.
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