My wife and I had switched to Sprint from MCI several years ago. MCI kept billing on top of Sprint. We called and cancelled again. Supposed to have taken care of billing.
Starting having MCI phone and try to collect last year. Turned over to CBCS at some point of time. They have called several times including tonight. The first caller, a female, yelled the entire time in order to coerce a payment. I stated that no money was owed and to check with MCI. She stated that I owed them and MCI had nothing to do with it. I refused to acknoweldge the amount owed as it was disputed and stated I would not pay. At this point in time I was told I needed to pay and that she was going to "terminate" the call. She did.
Another female just called tonite. I asked what company she worked for and was told it did not matter. She said I owed an MCI bill and needed to pay. I told her to have MCI contact me directly as it was disputed. She said I had to deal with them. I told her I would not pay. She then screamed at me "Pay your bills." I asked for a supervisor and was repeatedly asked why I wanted to talk to one.
A supervisor named Kornell was finally put on the line. I politely asked for the mailing address and name of the agency. I was grilled for several minutes as to why I wanted it. I was given the name of the agency and a fax number. After several more minutes of politely asking, I finally received a p.O. Box from him.
At this point he got frustrated with me and "terminated" the call. At no point in time was the amount trying to be collected mentioned, nor would anyone give me a last name. These are very rude and unproffessional individuals. I will be asking to tape all future calls. If they refuse, I will take the option of "terminating" the call. That is all the respect they deserve.
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