I retired in February and put my wife on Cobra Insurance. Before she received her new cards, we filled four prescriptions (March 8) and was told to pay for them and submit a paper claim. We paid $532.53 and should have paid $60.00. I have made over 20 calls and have not been able to get this resolved. I have asked for return phone calls and do not receive them. I have received three rejection letters with the explanation: 84 Claim not Paid/Captured. I have been given three different reasons: 1. System Problems 2. Can't find price 3. Can't find CVS Pharmacy. I don't know where to turn next, other than writing letters.
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