Complaint / review text:
My employer switched us to Caremark as of January 1,2011. Since that time it has been a constant battle with Caremark to get my prescription for Naratriptan filled. I sincerely believe that they are giving me all this grief only because this drug is expensive.
I got a new prescription from my Doctor in February. "Take one tablet at onset of migraine, not to exceed 2 tablets in 24 hours". Caremark refused to fill this because the prior carrier (Aetna) filled the prescription in December, and Caremark will only authorize 27 tablets every 90 days. Never mind that it was a new prescription from the doctor, never mind that Caremark has NEVER filled this prescription before. So I waited and paid out of pocket (ouch I pay handsomely for medical coverage through my employer). Finally I was authorized by Caremark to get 9 pills on March 26. But the pharmacy messed up and only gave my 4. So I called today to ask about the remaining 5 pills. Caremark can't handle this. They want the pharmacy to reverse the original fill and redo it for 9 instead of 4. Whay can't Caremark just authorized the fill for the 5 remaining pills? Even better, why don't they accept the doctor's prescription for 27 pills, refills as needed, no more than 2 a day?