I called five months ago to cancel my service with Direct TV. They DID NOT cancel my service and kept billing me month after month and sent me a bill last week stating I owed $755.72. When I called to cancel service I was told it'd total to be $345. BIG DIFFERENCE! I woke up today, less than 7 days after I received the bill, to find my account overdrawn $211 because they removed the $755.72 from my checking account on Saturday afternoon causing all of my bills to fall out of place. I called Direct TV to get the problem resolved and set up a payment plan. The lady that I spoke to seemed to not care at all, said it wasn't her problem, and told me that they don't put a due date on the bill because they don't know how long it takes to get to the customer. Okay, so why is there a 15 day period between billing date and due date if you don't know how long it's going to be before the customer gets it? Then she said the $260 in fees for my equipment would be refunded but that's all she could help with but it could take up to 6 weeks. REALLY? I am going to my bank tomorrow (as today is Sunday) and filing a complaint for fraudulent charges. I can not express enough how irritated and upset I am about this since three of my bills automatically come out of my checking account tomorrow and now will not be paid because Direct TV didn't give me the chance to even call and work something out. I don't see how they expect everyone to have the ability to call them and pay them the day something is received. It's ridiculous and myself along with the people I know who have already had issues with Direct will not let this go and will make sure the company doesn't get a dime from me. I didn't mind paying my debt, but to not terminate service when asked, keep billing me, then automatically remove funds from my account without permission is just uncalled for and very, very, very unprofessional.
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