Complaint / Review
Chartway
Refuses to remove disputed amount from account and continues to add late fees on stated amount

Last year ordered merchandise. Never received order. Chartway gave credit, merchant gave credit. I asked if both credits would be removed, was assured both would be. One remained on the statement with finance charges added each month. Each time i call or write i am assured that it will be corrected. A few days ago, my statement said it was due on the 9th of may. I waited. Got another notice stating last finance charge was removed but not the original credit! My account should be 0$.