Charges were made to my Home Depot Master Card for services not honored and for incorrect merchandise ordered. The store was unable to deliver the ordered merchandise as promised. After numerous discussions with the store manager, Ross Hardley, and their inability to provide the ordered item as promised, Home Depot was to refund or credit back my account. I was both promised and assured that my account would be corrected.
Ross Hardley assured me that my account would be corrected for the UNAUTHORIZED charge to this account in the amount of $2,704.73. To this day, this still has not happened. I have disputed this account numerous times, and the account was corrected once. Then, months later, my account was again charged the amount of $2,704.73. I again filed a dispute, filed fraudulent charges, and closed this account down. This amount was to be investigated and removed from my account.
Now I am having to address this issue with Citibank. I addressed this issue with them and submitted all required documentation for them to conduct a proper investigation. Now I am getting the runaround from both Citibank and Home Depot. Both are stating I need to contact the other to resolve it due to time passed. I notified both parties as soon as the charge appeared on my account. I have reported this item to the Fair Credit Agency, the Better Business Bureau and the Comptroller of the Currency.
I am requesting that these unlawful and unauthorized charges of $2,704.73 be removed and my account corrected and closed. I want, and will do, no further business with this merchant.
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