June 12, my husband and I were informed that property that his mother and now ex-husband owned was about to be foreclosed on by CHASE MANHATTEN. Given that this particular property had been a major landmark in my husbands childhood, we immediately went to work to find out what we could do to keep it. We started by collecting all the vital loan information from his mother and contacted Chase Manhatten.
On my first attempt to contact someone I was told that my mother-in-law would need to give them written consent to discuss anything regarding the property with me. I then phoned her and within 10 minutes she faxed them written consent. I then waited about half an hour and called once again. I was then told that I would need to wait 24-48 hours for the information to be entered into the system.
After waiting two days, I was then told that whoever told us to send written consent was mistaken because that was not their policy, I needed one of the loan holders social security numbers. Once again, I phoned my nother-in-law and she gave me her social security number. After being put on hold 4 times I was finally transferred to the Customer Service Department.
First off, the women I was transfered to barely spoke a word of english and I could barely hear her. I explained to her that my husband and I were interested in the property and were willing to do whatever it took to aquire the it. I informed her that it was to go to court for foreclosure (Aug. 3), and that it was about $10,000.00 in default. She told me that my best option was to go through loan assumption or family transfer.
After being on the phone now for two hours and frequently being put on hold, I did the best I could to understand what information I needed. After hanging up the phone I even called again to speak to another customer service specialists just to verify that the information I had been given was accurate. I then proceeded to type up request for loan assumption and the phone numbers and addresses of all parties involved. I then faxed my information two times to both the qualifying and non-qualifying loan assumption departments and then mailed them also and instructed.
I had now at this point been going back and forth with Chase for about a week, and we only had roughly eight weeks to work with. I then waited two more weeks after mailing my paperwork before I called again. At this time they told me that they needed more paperwork and that a letter had been mailed to my husbands step-father. We informed Chase that it was possible that he had not gotten the letter because he had just moved and we were not 100% sure on his where abouts, was there anyway they could fax my mother-in-law the letter so we could proceed with trying to assume the loan. Their reply was "NO", we would have to start all over, by requesting for assumption again.
At this point my mother-in-law was beginning to get a weary of what was going on and called for herself. It was at this time, four weeks later, that they told her they had no intent to send us any information to assume the loan until the loan was brought out of default, or we could try getting a home loan.
I then proceeded to apply for mutliple home loans, but giving mine and my husbands credit score we could not be approved for a mobile home loan nor did we have the 15% to put down.
Realizing that time was running out I gave it one last try. My husbands father agreed to give us the cash to get the mortgage out of default, so all we needed was a dollar amount. I then called Chase and they told me I would need to contact their lawyer to get the exact amount, which I immediately did. Once on the phone with the representative I gave her ALL and ANY vital information she would need to guarantee that I was authorized to be given the information. Nastily, she told me that my mother-in-law would have call her and give her authorization. I then, once again called my mother-in-law and she called the lawyers office, where she was instructed to give audial confirmation by leaving a message giving me authorization and with that I would be able to call with in ten minutes and they would talk to me.
I waited the ten minutes and called back, this time the women on the other end was even more rude and seem aggravated that I had called again. She then told me that she WOULD NOT give me the dollar amount and that she NEVER said that my mother-in-law could call and give her authorization, but she would mail her the amount that was owed and that would take 7-10 days.
At this point we gave up any and all hope. I have come to the conclusion that Chase Manhatten and their LAWYERS never had any intent nor did they want to collect any debt that was owed to them. I feel that I was violated in the way that I put myself and my husband out their over and over just to be led to believe the impossible could happen. They lied to me on many occasions. If each time I called they were pulling up the account information why weren't they just honest and tell me that there was no way to assume the loan with out getting it out of default? I would advise anyone looking to buy a home, DO NOT CALL CHASE MANHATTEN! They lie and are manipulative. They tell you one thing when the truth is something totally different
0 comments