I have never felt so betrayed, misrepresented, and lied to so many times as when dealing with Citi Mortgage! 3 years ago we began having hardships due to the economy. We began requesting a loan modification before we were even late. At that time you had to be 3 months delinquent before they would even assist us. Against our better judgment, we let the mortgage lapse 3 months and once again called Citi and asked for help with a modification. "That's when their fun really began."
We are self-employed, so we were asked to send in substantial financial information, which we faithfully did, and we were asked to follow up at least once a week to see if any additional info was needed. We did so faithfully. Not only was updated information requested regularly, but previously submitted information also. When I would respond that I had already submitted the requested info, they would respond by saying, do it again! "We really wanted this modification. It is family owned property and we were willing to do everything we could to save it." We jumped through hoops, stood on our heads, and did back flips for them.
Finally, after a year and a half, we were offered a modification trial payment that was readily agreed upon by both parties. We were so excited. We were going to have a payment we could afford and save our home of 20 years. We were told that if we made our payments for 3 months and were not late, they would permanently modify our loan. We were asked to still follow up at least once a week to make sure no other documentation was needed. "As usual, updated info was requested regularly and previously submitted information also, with the comment, if you really want this modification you will submit what is asked," so we did! This went on for 8 months. Payments were continually made faithfully until July, when we received a letter from Citi Mortgage stating we were going to be turned down for our modification because they felt like it!
Our home was in foreclosure and seriously delinquent. The payments we had made made no difference. They said we were behind $90,000.00 and the only option was a repayment plan of $25,000 up front and a monthly payment of $7,000. We were working on a modification because we could not afford the original payment of $3,487. I started to think they never had any intention of modifying from the beginning.
So we hired CC Brown Law firm to do this for us. I had to submit all the info all over again to the attorney, and I was guaranteed they would not take our case unless they were sure they would win! Wow, I must have idiot stamped on my forehead. Still jumping through hoops, $5,000 paid to CC Brown Law Firm. They postponed our sale date by 5 months, and we were foreclosed on Feb 23 due to alleged investors who hold their hand from helping homeowners achieve the modification they are entitled to. Since the foreclosure I have received 2 letters from Citi stating they have received our escalated requests and hope to have an answer within 15 days.
Citi Mortgage staunchly refuses to help homeowners and has used flirtations investment groups and banks as their pawns. Citi Mortgage purportedly received 15 billion dollars of bail out money to help homeowners stay in their homes. The CEO Mr Das "meaning audacity in Iran" has been a recluse since the recession and will not speak or get involved with homeowners. If letters are sent, they are returned to sender "Not at this address." Research strongly indicates Citi Mortgage is above the law. We are victims of thieves and liars. If we continue to let them do this to us and no one stands up, where will America be in 5 years, destitute, still in debt, and the banks will own everything. It may be too late for me, but if I can help anyone else and bring them down, it will all be worth it. I want to be proud to be an American, but right now I am pretty ashamed. Life for me has been hell for over 3 years, and if I can help anyone, mission accomplished.
There was no reason we had to lose our home. We could have paid our payment. Now 6 people and 6 animals are looking for a home so that we do not freeze when they lock us out. "Utah in February not fun, people are a little concerned with renting to a family of that magnitude."
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