I was approached by Luis Arce, representing Novus Merchant Services & First Data. His promise was to save me up to $200 per month on credit card processing fees. He never mentioned a lease for a machine. He took my already paid for credit card machine, as he said I couldn't use that, would have to use his machine.
He came in during my busy lunch time & told me to initial & sign so he could complete the paperwork & get me started on my savings. Of which I took him at his word, and was busy and just signed. Later realizing he was having me sign a lease with Northern Leasing of which he never mentioned anything about.
At the end of the 1st month realized I was not saving money & was actually spending more, and started getting charged a lease amount for the machine he insisted I had to have, I could no longer reach Luis Arce on his phone. I tried for 2 months to call him to find out what was going on. After, hiding my phone number he answered his phone & then said he no longer worked for the company & that his attorney adviced him not to talk with me about anything.
I then called his boss, Steve Morgan with Novus Merchant Services & explained my frustration & disappointment & he told me he had to let Luis Arce go, and that Luis had caused lots of problems for his company, etc. He then said Luis should have never taken my machine without signed authorization of which he didn't get, he promised me he would return to me all the monies that I had spent extra since signing with his company, that he would refund me the monies & refund me $100 for machine they put in, if I would get him copies of bank reports & credit card statements. I did this pronto.
Mr. Morgan also agreed to send me another machine as the one they put in my restaurant was not working properly. I never recieved machine, money or phone call. I called him back & he apoligized & said he had sent both (money & machine) in the mail & he would check to see what the problem was. He never called me back. I then called him everyday for about 2 weeks leaving messages with no reply. I then called Mr. Arce back & he said he would send me $100 for the machine he took, never received $100 from him either. I repeatedly left messages for Mr. Morgan for 2 weeks & finally sent him a 6 page letter & the machine (that didn't work) properly back to him certified mail.
I went back to my local BB&T credit card provider & am happy. I lost almost $1000 during this time with these 2 men & lots of headaches. I have been repeatedly lied to & had agreed that I was stupid enough to sign & initial on the lease without reading first and would just agree to pay it off at $2600 over the 4 years, if they would refund the money they had cost me & replace the machine.
Now, I have Northern Leasing Company harrassing me calling my work & home phone numbers 4-6 times a day asking for money. I do not feel like I should have to honor a lease contract that I was lied to, manipulated, & deceived into by 2 men who have done nothing but lie since the first day I met Luis Arce. I have been in business for 7 years & have excellent credit & am very frustrated at this entire situatuion.
Bonnie
Pinehurst
NC
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