Usacomplaints.com » Business & Finance » Complaint / Review: Tapulous Inc - Charged for music I have not received. #782133

Complaint / Review
Tapulous Inc
Charged for music I have not received

I truly appreciate using Tapulousis sport "Tap-Tap Vengeance 3" on my iPod. Previously I've obtained quick the help of their help centre after I dropped my e-mail account which was related to my Tap-Tap consideration. All great, great, and fantastic.

Today Tap-Tap is basically a rythym based sport where you have to strike patches together with your fingertips in the time suggested about the display by moving spots.inside the software (and inside the software JUST) you can buy and obtain various audio paths from your own favored designers. I've completed this often before. You verify the purchase, it costs the cost for your iTunes consideration, and also the download starts instantly.

Oneday, a pack of tunes launched by Slipknot was placed on their monitor shop. I experimented with buy them once also it stated the purchase had worked, but no-download started. I tested my iTunes shop consideration to determine easily'd been billed however; and I'dnot. I returned in to the Tap-Tap software and attempted repurchasing this content, to no avail, the download didn't begin again. I visited a choice inside the sport that will be "recover all acquired monitors" THIS WILL re-download all my bought tunes, also it did, save for that recently bought Slipknot pack. I attempted once again to repurchase the tunes but alas, no downloads started. 24 hours later (august 21) I obtained my recipt in the iTunes shop; I'd been charged 3 TIMES. I approached both tapulous and iTunes to type things out. ITunes returned in my experience inside a morning 5, refunding my credit for 2 of the three acquisitions, I held one, since I still needed these tunes. 1 week later but still no response from Tapulous. I examine to determine the standing of my criticism - also it had vanished. No track that I'd actually delivered it. And so I delivered another, and five times later another one, then I started to forward my iTunes recipt for them having a meaning attached detailing my scenario. Nothing. No solution, not really a term. It's eliminated on for way too long, I've 4 demands sitting bored within their criticism stop, nevertheless "waiting to become designated to some help desk operator." it has been over per month since I have sent these e-mails. I turned eager, I simply needed a solution, anything concrete, some reason behind why they cannot help me! But nothing has return - it appears as though no body is hearing about the other end. I want support, and my speech is not large enough to become noticed, evidently.


Offender: Tapulous Inc

Country: USA

Category: Business & Finance

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