Our child experienced difficultly installing many tunes from Apple iTunes. As she attempted to obtain the tunes again, she was billed another period. After confirming the event with Apple and being informed many times the refund was future in a couple of days, we still haven't acquired the reimbursement. An excerpt of the communication is shown below.
From: iTunes Store
To: [email protected]
Sent: Tuesday, December 30 1:31: 39 PM
Topic: Re: Downloading M3NS8YHXB9; Follow-up: 62858850
Dear Bill,
Our title is Steve, as well as your problem continues to be increased in my experience. I will attempt to do anything I - can to assist solve this problem for your pleasure.
I've corrected the cost for that identical purchase, that we realize was unintended. You'll visit a credit of $4.95, plus any relevant fees, in three to five business days. If shop credit was employed for this purchase, you need to begin to see the credit article within three to five business days. Should you still don't view your shop credit, you'll have to sign-out of the iTunes Shop and indication back in.
Within The improbable event you get a download mistake later on, please keep in mind that it's not essential to repurchase products when packages are disturbed, since the products must be inside your consideration, waiting to be saved. For more information, follow the actions in this essay:
Just How To continue abandoned iTunes Shop packages
Http://support. Apple.com/kb/HT1725
You may wish to make use of the integral Shopping Cart Software for future acquisitions. The Shopping Cart Software is just a handy method to combine products you'd prefer to buy to ensure that you may obtain them when it is handy for you personally. Plus, the Shopping Cart Software provides an additional coating of safety against unintended acquisitions. Listed here is just how to utilize it:
ITunes Store: Utilizing The shopping cart
Http://support. Apple.com/kb/HT1915
Whenever you purchase products inside your Shopping Cart Software, they're saved into your iTunes Collection and put into your Bought playlist.
Thanks to be this type of respected iTunes client. I really hope you've a magnificent evening.
John
ITunes Store Customer Care
IWork: 6:30 am to 3:30 pm PST
Appreciate you for permitting me the chance to work with you. You might obtain an AppleCare study mail; any feedback you supply could be greatly appreciated.
0 comments