Complaint / Review
Fifth Third Bank
Jain Martinez and a Elizabeth Brennan screwed up my refinance and now will not answer my calls or emails. Cincinnati

I had called fifth third back in July about lowering my payment. I was told by Jaun Martinez of fifth third that I qualified for a streamline loan. So I filled out all the necessary paperwork and set up a bill payer account like they told me to do. They also told me by email not to pay my august payment because they would be closing on my loan soon. I heard nothing of them until the end of august (I tried contacting them and they never got back to me) when I finally got through to Jaun on the phone and he told me that I was supposed to pay my august payment and it was a mistake. But my refinance would go through in september so don't pay that month. He said he would take care of the august payment by putting it on the loan. I recieved a late payment for the month of august and told Jaun about it and he said he would take care of it. Again, I heard nothing from fifth third about my refinance in september. He said I would be getting a closing package in the mail. Yesterday, I received a package, but it was for being two months late on my mortgage, not for a refinance closing. I called fifth third and they had to put me on hold for quite some time to figure what was going on. They told me that my refinance had gotten denied. I was not informed of this at all. When I tried calling Jaun and emailing him about what I was supposed to do now because he told me not to pay my payments, he just sent me an email saying "You will receive written denial on this loan from the underwriting department." No explanation for what I'm supposed to do now that I'm behind because of him or anything? What kind of service is this. He told me everything was good. Now I'm screwed because I already payed my medical bills for the last two months because fifth third told me not to pay my mortgage payments. I have written proof of fifth third telling me not to make my payment. I will be contacting every local news station about this and forwarding this email to every contact at fifth third as well as every branch office until this is resolved. I now have late payments on my credit report because of this.