I saw Quicken's ad on TV & thru e-mail and I wanted to lower our monthly mortgage payment. Both my husband & I are disabled & we really couldn't afford $500 on top of our monthly mtg payments. They told me that my loan would go thru before my credit card billed me & I would get back the money left over from the appraiser. Well it didn't!
I knew our credit was excellent & should have no problem there. Quicken over estimated the value of our home and that's when they said our loan wouldn't go thru & for us to wait another year to try again. I ask them when we would get our refund and how much would it be. I was told the appraisal was about $350 & so far I have gotten it back.
I am really sick over this. It took them from Nov.'03 to Feb.'04 to come to their ultimate decision. The guy I talked to was 25 yrs old. He was polite & convincing, but he ripped an almost senior couple who are having a rough time with illnesses and trying to keep what we have.
Patricia
Waianae, Hawaii
U.S.A.
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