Consistently, I have been misdirected on every call, been given misinformation by customer service representatives and loan officers who clearly do not have knowledge of the products they sell, dealt with rude employees and after weeks of calling every still have not even been able to apply for the refinance never mind get approved!
Intentionally withholds information about programs that may be most beneficial to the consumer
Issues even with simple transactions
Representatives don't have any experience or knowledge of products or services
Rude customer service and extensive hold times and transfers
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