Every bad thing said about Netspend is true true true! I have never ever had a problem with Idenity thief or money coming out of my account or Credit cards until NETSPEND! I had this account for 4 months and then when I received my first Social Security deposit the day after all my money disappeared.
It was taken out of my savings into my checking then mailed to another recipient in Netspend. How did they get my 4 digit ID??? It took two weeks to get my money back then they penalized me, I could no longer transfer money out to another account! Why was this my fault?
Then two weeks later on the same day that my husband got his SS# check all his money was withdrawn from Walmarts using the cash gift card. We were visiting Ogden Utah, and since my new card had not arrived we were stranded with no money. WE called Netspend right away, this was very supicious as my husband NEVER uses his card, never out of his pocket, how did someone know his check was in? We believe with all our heart that this is an inside job. Only Netspend would have this information. It has been 65 days and still no money. Everytime yo call, you do not get anyone who knows anything and they don't speak English! They keep saying, you haven't faxed in the information, they will not let you speak to a supervisor. We faxed the info in 3 times! We keep asking to speak to someone at the top and each person we get says they have no information, even though we were told this would be resolved on Sept 12th we still do not have any money, nor can speak to anyone that knows anything about our case! For people who depend on Social Security this is devasting, I think the government should look into this company as there are so many complaints, we can't all be wrong!!
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