We are a business that has over 30 employees. We use direct for most of them. We have 26 employees that wanted a debit card type of direct deposit. We had been contact previously to use NetSpend for our payroll direct deposit. We started using them.
Our bank did a "push" to MetaBank (NetSpends Deposit Bank) with ACH direct deposit transfers to our employees NetSpend Accounts.netSpend states that the paychecks will appear in the employee's account the same day the ACH transfers are received. Before noon on most cases.
Payday came and went and no posting to our employees accounts. We verified with our bank and received a fax of the ACH transfers to MetaBank. We contacted MetaBank and they informed us that it had been transferred to Netspend.
Understand this is after several hours of calls to NetSpend, Metabank and only one 3 minute call to our bank. Speaking with a real person who speaks english and is not rude at NetSpend is impossible.
So what has happened? NetSpend has our employee's money. MetaBank is on the record that they received the ACH transfers. Our bank has given us documented proof that MetaBank received them.
We have had to pay our employees their paychecks again in person and we paid their overdraft fees etc to cover them not getting their paychecks.
So what does NetSpend say? 1) They did not receive the ACH transfers; then they did, then they didn't again. 2) That just because it says on their website and all their documentation that direct deposits are posted to the account the same day before noon it does not mean exactly that. It means that MetaBank can receive it but it will not post until NetSpend receives it from Metabank. 3) To call back the next day, to check later in the day, hung up on with the pretense of on hold 19 times.
This amounts to over $44,000 in payroll being held by NetSpend. If you are a business please do not use NetSpend for any reason what so ever. DO NOT do direct deposit with your employees paychecks. We are still waiting for them to do anything or respond in anyway.
*We have hired an Attorney to handle this matter.
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