In April I received an audit letter from the IRS regarding my tax return. Since I own a small home daycare business, I was nervous about this and started checking around for a tax attorney to handle this. I saw on the website for Tax, Inc. That they were the best around, they were on CNN, MSNBC and other major networks. I checked the BBB and they were listed in satisfactory status. I decided to give them a call. After speaking with "Troy" he said he could take my case but I would have to pay an initial fee of $1500 but my total payment would be $4000. I explained I did not have that kind of money so they set me up with monthly payments of $500 each month they they would take directly out of my account until it was paid in full.
In the meantime, they sent me forms for Power of Attorney to start working on my case. They asked me to send them several documents including my bank statements. When I did this, I erased my account number from the document. I was told it HAD to be on there in order to submit the information to the IRS. After about 3-4 months, I did not hear anything from them. I called them and asked what was going on and they said, it takes over 6 months to get everything together for the IRS. I then started to get letters from the IRS about levying my property. I immediately faxed this over to them. They told me not to worry, this is a standard letter I will receive from them, but they have to wait until my account goes into a collection status before they can do anything to stop it. I asked how long will that take, they told me about 2-3 months.
After that, I received more letters from the IRS about payment, I contacted them again but was told my account just went into collection status so now they can begin working on it. Every time I called my tax specialist "Yulia" she always had an attitude with me for asking questions about my account. Her answers were very vague and not really answers at all. After constantly calling them every day, in the month of August, she finally told me that they submitted the documents to the IRS and are waiting for a response from them. I received a letter from the IRS saying I should receive a response in 45 days (this was on August 12).
On September 1 (YES - this has been a year and a half with NO results), Yulia contacted me again to say the IRS closed my case and since my case was open for such a long her account manager closed my case also.in order for them to reopen it, I would have to pay $3200 in cash with no payment plan. She told me the IRS said I did not file my 941 for my business in 2011. I told her that was impossible since all my filings are done through ADP payroll. I immediately faxed her the copy of the ADP payment report.
On Sept. 7, she emailed me to call her urgently. I called her and she attempted to tell me I needed to pay $3200 for her to keep working on my case due to me not filing my 941 for my business. I asked her several times to call them to make sure they are looking at the correct FEIN number. She started yelling at me and telling me it was MY fault! When I hung up from her, I immediately contacted the IRS myself and after speaking to an IRS agent, I was told they NEVER submitted anything to them on my behalf and my case is NOT closed with them. I was also told that she gave them the wrong FEIN number for me and they told her to verify the information with me.
I found out from the IRS that I could submit the forms and information I need myself. They were very helpful and some of the forms they filled out for me right over the phone. I would NEVER deal with these people again. They are crooks and scam artists! They take your money and leave you helpless with your fees and charges escalating with the IRS with the extremely LONG length of time it takes for them to do anything for you (which in my case was nothing). I asked the IRS to send me the entire transcript of any information they submitted, including phone calls on my case so that I could give it to the attorney general's office and BBB. They are HORRIBLE!
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