I believe this company should be noticed for the extortionist scamsters they are, making money off people with tax problems by misrepresenting not only their abilities in resolving tax issues, but also IRS procedures.
*My first contact with Tax Inc, I spoke with strategist Ted Glenn. I told him I was three years behind on my taxes and did not have the money to pay. After familiarizing him with the seasonal nature of my job, he told me that Tax Inc could resolve my tax problem for the low one-time fee of $5300. For this he would IMMEDIATELY file my returns and settle my case during the slow season of my work for pennies on the dollar. I have since learned this is a complete fabrication of IRS procedures and that I would never qualify for an OIC with my income. Tax Inc was fully aware of this, taking my money anyway for a job they knew could not be done.
*Over the course of the next five months, Tax Inc told me they were doing my returns and working with the IRS on my case, even though I was still receiving letters as if nobody with the IRS had been contacted. Every time I received a letter, I would call and fax it in. My strategist told me everything was fine, my case was on schedule and they were in constant contact with the IRS over this. The one time I was called, was for an extra $3200 in additional costs. Said if I didn't rush and cooperated, there was a 95% certainty he could resolve my case for 10%.
*Five months after I hired Tax Inc, I called in to find out my case worker had been fired (possibly over misleading clients) and nobody knew anything about my case, and my returns had not even been started. Talking with my enrolled agent, Michael Maynard, who knew nothing about my case, told me I would not qualify for an OIC but they could earn my money working out a payment plan. This man is probably the only half-way honest person in the outfit. Told me they would get to work right away on my returns.
At this point I'd had enough and told them to send my stuff back which they did. When I spoke with Joe later to find out how Tax Inc felt about taking $8500 for filing a power of attorney, and making my situation worse. He, obviously, being experienced at taking this sort of call, told me they don't do refunds and Tax Inc had been working with the IRS on my case.
*I later called and spoke with an IRS agent on April 12th who looked at my account and confirmed that nobody had been contacted aside from a power of attorney. She said I could obtain printed proof of this by writing the Disclosure office (which I did).
*I have since filed a complaint with the Better Business Bureau and was notified recently the case has been closed because Tax Inc has failed to respond... Big surprise there. So far they have 88 complaints against them. I have also sent my information to the IRS' Office of Professional Responsibility... That was around 3mo ago & haven't heard back yet.
*It is embarassing what humans will do these days for a buck & how low they will go to keep it... Tax Inc made my tax situation worse and more expensive as I had to pay someone else to file my returns, they lied to me on what was being done on my case, and took my money knowing my income would not qualify my situation for an Offer in Compromise. I have asked they do the right thing and refund my $8500 minus the costs of filing a power of attorney as that was all they did in the 6 months after I hired them (regretfully).
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