Back in May I was laid off from my job, and we tried our best to pay our June Mortgage, we contacted WFHM to find out what we could do, and they told us they could put us on a payment plan, they gave us the amount of our new payment which was wanting $1500.00, then 11 days later $1500.00 more. We told them there was no way possible we could do this.
We then told them that we had read in a letter from them about the Loan Modification program, and the Customer Service Rep. Said yes, so she told us what we needed to send to them, and mailed us a couple forms to fill out and fax back, we got all the paper work together they requested, financial statement, paycheck stubs, and hardship letter. And faxed it to them.
A couple days later we called to find out if they received all the paperwork we had faxed and they said yes. We ask how long before we knew anything and they said it usually took anywhere from 30- 45 days to get a decision. We ask what about our payments int he meantime, they said. DO NOT SEND ANYTHING." it would just be returned to us. So about 2 weeks after faxing everything we receive a letter in the mail stating that they did not receive all the information they requested and if they did not receive it by a certain date, our file would be closed and the Loan Mod denied, which by the time we received the letter we only had a couple days to get the info to them they wanted.
So we called them, and the customer service rep said that all the information was received, to disregard the letter, that the fax was received but was sitting in their mailroom waiting to go to a case manager.
We called back a few days later, our file still had not been assigned to a case manager. Finally a month after they recieved our fax a case manager had our file and the process started, now about 3 month behind on our mortgage.
After a few week we called to check the status of our Loan Mod. We were told it was still under review, a couple week later, same thing. After about a month we get a letter in the mail telling us we had been denied for the loan modification. So we called to find out why. We were told because we did not make enough income to qualify, we were $108.00 of making enough money.
We told them we could show them more income because I had obtained another full time job and part time job in the process of this Loan Mod. So they told us to fax everything and they would start the process again
We were told this time that inorder for them to do the Loan modification we would have to catch up on the second mortgage we have on our house... Which was $1500.00 so we did that, took all the money we had been saving for the payment when we needed it... Once again, we faxed all the info, called they said they received it, and it sat in the mail room for nearly a month before the case manager had our file again. Again we called, and was told it was under review, after about 2 months we were told we were denied again, for not having enough income, this time we found out they had written down the wrong amounts for our income, it was their mistake, not ours.
We were told we could submit everything AGAIN! And start the process again... Nevermind the fact they it was their screw up and instead of correcting it and just approving us, NO they have to restart the entire process.By this time we are 6-7 months behind on our payment. So we faxed everything over to them, and once again, it sat in their mailroom for about a month before it went to a case manager. We had faxed everything on Dec. 5 called them and they said it hadn't been received until January 29.
Finally it went to the case worker, and we called in February, was under review, called back today March 6 and was told that we were approved for a repayment plan, and they wanted $2000.00 by March 16 which is basically in 10 days, and then they want $1420.00 a month for the next 9 months, We ask them if this was the loan modification and they said NO, we did not qualify for it, that we made $200 to much now to qualify, and said that our homes value had dropped since all this started, because they had someone drive by and look at it, which is a crock of BS, this house is 100 time better then it was when it was first appraised.
They told us we would receive a letter in the mail telling us we had been denied for the loan mod, and approved for the payment plan... We ask them when we would get the letter notifying us of this, they said it would go in the mail tomorrow.
Not much time to get together $2000.00 we ask if we could work something out for the $2000.00 they said NO, either pay it, or loose your house. As of today March6 we are 10 months behind on our mortgage.
These people aren't willing to work with you, they string you along, tell you not to make any payments, that they will not accept them, and drag it out so you get further and further behind, and then tell you they can't help you. My opinion they are only our to take peoples homes, not help them keep their homes.
April
Austin, Texas
U.S.A.
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