Complaint / Review
Capital One Credit Card
Paperless Statements Stopped for 2 Months Then Late Fees Charged

I was going through my bills writing the due dates on a calendar when I realized I haven't seen a Capital One Credit Card email statement for the current month. I logged into my account to see my payment was past due and the last payment had been two months ago! THEY STOPPED SENDING THE STATEMENTS to my email address. I am signed up for Paperless statements! Criminals! They blamed it on Google gmail saying they tried to send the bill 3 times then quit trying. What?!? You would think they would send a hard copy if they could not get an email to a person.

These guys are scum-bags. I am sure my interest rate will be raised because of this. What a scam! They told me I should have checked my account. What?!? Who logs into their credit card statements for the fun of it without having a bill? They did not even send a message to the account messages and alerts area within the account website anyway. This is unbelievable...