My complaint is regarding loan modification processing. My story is quite lengthy and I don't want to submit to this department if this is correct place to do so. We have been applied for modification over two years ago, got approved made payments, still making payments, have proof of all of this and we are getting run around about system not being updated etc etc. Our records look as if we haven't paid in over a year and we have, we are getting notices for foreclosures and we have paid every payment on time. We have a file the size of an encyclopedia and we are at our witts end, we don't know where to go for help or what to do. We keep getting the same story about systems not corresponding with each other. That is the regular Chase system and the modification department. We are scared for our home which is ours and we have paid for. Please help us.
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