Like many others I too got nothing but the run around from Chase. My loan was originally with WAMU. I'd been approved for a modification with WAMU right before they were taken over by Chase. I received a letter confirming my loan modification approval and about a month later got a so called welcome letter from Chase stating that they'd be taking over my loan. The letter went as far as to say that there would be NO CHANGES to my loan other than that the payments would now be made to Chase instead of WAMU. About 3 months into making my new mortgage payments I noticed that the payments were not being cashed by Chase so I went into the nearest branch to ask why and was told to call their mortgage department. When I called I was told that the terms of the modification were no longer applicable and that I needed to start over and reapply for a new loan modification. As much as I didn't want to I complied. I submitted all the new/updated documentation. This is where my story is just like everybody elses... I submitted and resubmitted and resubmitted and resent the same stuff over and over and over again. Each time I called in I got a different answer and a different person and 9 modification applications and 2 years and 7 months later I've gotten NOTHING except further behind on my payments because Chase will not allow me to make any payments. During this 2 year 7 month god aweful process I've now lost my job as a result of my company closing the department that I worked in and of course Chase called to tell me that they just needed a paystub and they'd be done with my modification. When I told them that I'd been laid off they told me that they can't use unemployment income to help me qualify. Never mind that they've taken almost three years to do what they didn't need to do to begin with! I'M SO SICK OF THEM. I feel like i've been robbed of the only thing i had. I owe chase less than what the home is worth so they will get all their money back if they forelcose and i honestly think they did this on purpose to make up for the loses that thay've had to take on the other homes that didn't have any equity. If anybody knows a way that I can get help and save my home please HELP. I'm a sinlge mom and will never be able to buy a home again. I invested every cent I had to get this home for my son and I with the intention of one day leaving it to my son.
0 comments