Complaint / review text:
Chase is unprofessional. I have been doing this home modification for six months. I sent in my paper work five times. All these people are correct. They do not know what they are doing. I called every week, different responses each week. I am not told I dont make enough money to receive a modification. Though I manage to pay most of my mortgage now. Gee! That makes sense. I have since closed all my credit cards with Chase and friends and family members are supporting me too. I will, soon as I get myself on my feet, change mortgage companies! Chase is extremely irresponsible, very bad communication, redundant and unbelievably lacking in management and underwriting skills. Can't wait to say bye to Chase.