My 2nd mortgage was aquired by Ocwen about 3 years ago. Appearently I had no say in this matter.
One year ago I went through a bad divorce, lost income, and had to file bankrupsy. I had already sent Ocwen my payment when I realized I needed to close my bank account. I called them and told them I would stop payment on the check and send a cashier's check immediately. I proceeded to do just that.
Now, one year later— a $20.00 "retuned check" fee has appeared on my bill. Of course, I can't recall the name of the CR I dicussed this with a year ago. When I contacted customer service about the charge I was told "it's always been due"— even though it just now appeared on my statement. The CR was merciless in refusing to waive said fee.
My interest late is extremely high (16%). Ocwen seems to cease every possible opportunity to extort bogus fees from customers. I have been eager for the 2 year anniversary of my bankrupsy so I can re-finance w / someone else. After reading other postings about Ocwen I am now afraid I won't be able to get out from under them without being charged an payoff penalty.
Also, has anyone noticed that the statements they send seem to imply that a late fee is part of the total due even if you don't owe late fees? Be careful not to pay more that the minimum though, you'll be charged a penalty fee for that too!
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