I received notice my Bank of America account was at a 0 balance on this past Thursday evening. I called Bank of America about this and was told it would most likely be cleared up in the morning.
The next day, I check my balance online and found a counter deposit slip done for the entire amount of my balance. I went to my local BofA branch and found out that what happened was the auto loan department of Bank of America had taken the money for repayment-ALL of my money, to the last cent.
Over 4 years ago, I had a loan (also from Bank of America) that was listed as a "write off" and a "bad loan" from a divorce and had not received communication from Bank of America about this for years and so, thought there was no further action even needed on my part.
The first representative from the department yelled at me and also at the local customer service rep trying to help me get some money credited back, so i called again when i got home.
The second rep didnt yell but neither did she say she would put any of the money back. I explained to her that I had not:
1) Received notice of any kind that payments were still needed
2) Received notice that the money was going to be taken from my account
3) I was a single person with no financial back up and that this was my rent money, living money, eating money they had taken and posed how they could think this was at all even morally justified or practical as I now had no money to get gas to get to work at this point and repay anything.
None of these things phased her - there was no "i understand where you are coming from" but more - "we have the right to do this cause you signed a signature card that allows it." They did not return any off the money - even a small amount for food for the weekend (i even suggested that).
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