This concerns a situation with HFC. Sometime ago we had accepted their offer (the kind they send in the mail) for a 5000.00 loan. Little did we know what we were in for. We used to get offers of "payment holidays" from them because we continually made our payments on time.
About 8 months ago, we had unforseen medical bills. We are currently one payment behind.
Well, immediately, we were put into their collections department, and the calls have been continuous. We even gave them a check by phone dated for the end of the month. They said we would not be bothered. Well, we were. And, when one of our payments (one month previous) was 3 days late, the rep. Contacted us and harrassed us stating that our payment was now 3 days late! I informed her that payment had been mailed to her and if she wanted the reference number, I would be more than willing to provide that to her.
Now, the account is in my husband's name, yet they harrass me and ask me, "do you know your husband's financial business"? Of course, I said yes, as my husband and I do our monthly bills together. Then the rep. Ripped into me about the 3 day past due amount and my name is not even on the account. When will congress be willing to stand up to these ripoff institutions and for once go to bat for the consumer!
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