Well, i purchased my vehicle almost a year ago and had no problems with them receiving my payment intill 2 months ago. I take partial resposibility. Let me tell you what happened.
My husband is deployed to Iraq and got to come home for two weeks in July. While he was here, he received a phone call fromt Household Auto Finance stating that they did not get my van payment and that it was almost 15 days late, they stated that we needed to send in $241 of they were gonna come repo it soon.
Well being that my husband has been away for so long he trusted the phone call and we began to argue, see i had the money order reciept in my hand at that time. Well i let it go my husband made the extra pwayment and said that i was not paying the bills and being responsible and that he did not trust me to handle the finances.
Well the next month rolled around 8/12/04, i went to the bank as usuall to get the bill money and to get my money order for my van as i always did at the bank, well the day went by and i paid some bills went home wrote a letter to a friend in Iraq and mailed both the letter and the van payment. To sum this all up i have been getting phone calls telling me that my van payment is now 18 days late and they are going to come get it if i cant make a payment by phone. I have asked to speak with a supervisor and they tell me that i need to call the 800 418-1888 again.
I asked them for a fax number so that i may fax over a copy of the reciept for file and they gave me another number which they said was a fax and phone number for The Missing Payment Department. They called about 24 hours later and said that my payment was late and they have been trying to get ahold of me so that i may make a check by phone and they insisted that i should have been using check by phone to ensure this will never happen again. Well i am currently trying to get a hold of someone to find my payment.
Come to find out i mailed it to thier "payoff"location located at p.O. Box 17902, san diego ca 92177 which i found odd if you look at the addresses they are all po boxes and within one digit off. I asked if they would give me a number to that location so i can try to find my payment and they gave me this runaround story of how i need to make a payment now or have my car reposses and i kept telling them that i need to speak with someone they first told me the address i mailed it to was another payment center and they dont have any way to get a hold of who runs it.
I just need to find out what is going on i mailed the payment early and dont beleive they are being truthful and after reading what has happened with the other people i need to know what i need to do befor it is to late. Do i get an attorny? Of play them at their own game? Now the money order has not been cashed yet i traced it. They told me that the place i bought it would have a copy of the front and back? I dont trust them and nothing they say checks out. The bank told me it is impossible to make a cooy of front an back of every money order all they do is keep a file of the date time amount and number of the money order.
Please help me befor it is too late. My husband is filing a divorce over this it. It is that serious. It is the fact that i say one thing and the finance company says another what would you do??
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