I am very unhappy with my uverse service billing, and telephone. I was told that I would be connected in August 12th and was not connected until Sept 18th. I have had billing problems since. When ATT came out to connect it was for a bundle phone, internet, and tv its been a nightmare. My bundle price should be 99.00 plus tax which was offered by the complaint line because of billing problems. My telephone was not bundles so I had 2 bills monthly I was paying for long distance and unlimited long distance and regular phone services $68.00 monthly $84.00 for uverse. ATT finally reconnected my phone to bundles after 4 months. When ATT connected uverse to my flat screen tv on the wall they did not connect the power cord correctly left the weight of the tv on the cord and we cannot watch it any more. I was told that I could get it fix and they would reimburse me. I talk to 1800 complaint line and was offered premium channels and a extra box for 6 months free that was 2 months ago and my acct is still a nightmare my bill was $174.00 when I call back they still gave me a different price $140.00 and said they cannot give me $99.00 plus tax because that's the wrong rate. There is no communication with employees and no special notes are taken and you always get a different person every phone call you fine youself trying to explain its bad I have had my cell phone with ATT/Cingular for 16 years and my home phone for 17 years I hate I ever changed over to uverse. I am looking for other services. This is to much for me I can't enjoy my services for staying on the phone with problems. Thanks. Ist costly and not worth the problems I am having.
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