Today at 12 noon I opened 3 accounts checking, savings and a checking business account at 606 S Main St Kannopolis, NC a Ms Deana Sargent her title on her card was Assistant VP did the opening of the accounts. After checking my paperwork about 1230 I tried to call the branch because, I found errors. I let the phone ring for 25 times no answer. No voice mail nothing! I switched to 5th 3rd because, of customer service and availability and I am getting neither. I emailed Ms Sargent at 1230 and I have not gotten a reply.
I called customer service and a person answers and did not even say 5th 3rd Bank I did not catch her name. She said what" Is the problem you are having?" After that there was not a word but, I was transferred to a another person I asked the next person "who" that was and they did not have a clue. I asked to speak with a supervisor and was on hold for I am not sure how long and I hung up. I will be in the Branch Monday I need a bank to give me service and Availability and I need to know who I am talking to when I call about banking matters not someone that " I have not idea " nor the person that the call was transferred to. I have not had these accounts for 24 hours. And this seems not the Bank I need!!! AND I DO NOT SEE THE BUSINESS ACCOUNT I OPENED when I check online.
I should have known something was wrong when I asked if she had completed the deposit and she said" no" then I changed the Deposit amount and it was off by $500.00 Dollars. This is Customer Service? Attention to detail? Taking care of the customers needs?
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