Office of the Kansas Attorney General David Six
120 SW 10th Avenue, 2nd Floor
Topeka, KS 66612-1597
Sheila Krohe, Exclusive Adviser, Consumer Protection Department
785-296-3751 / 785-291-3699 Fax / www.ksag.org
BBB of Increased Kansas City
8080 Ward Parkway, Suite 401
Iowa, Town, MO 64114
816-421-7800 / 816-472-5442 Fax
Convergys Corporate Office (They Possess Encore)
201 E. Fourth Street
Cincinnati, OH 45202
513-723-7000 / 513-421-8624 Fax
Convergys.com
Mr. Jeff Fox, President & President of Convergys
Mr. Philip Odeen, Chairman of the Panel for Convergys
Encore Receivable Management
400 D. Rogers Rd. Olathe, KS 66062
888-247-5379/ 913-393-5731 Fax
Mr. Wayne T. Rowe, Representative of Conformity and Auditing
Mr. Jeff Younger, Ms. Dawn Burgess
Take note: convergys possesses encore
It's my own viewpoint the company recommended as Encore Receivable Administration requires a corporate transformation and A Lawyer General analysis. Encore seems to be an extremely poorly run business. While customers contact, info is elusive, and Encore doesn't be seemingly utilizing “best practice” rules.individuals are not being handled professionally or pretty. All issues with Encore ought to be documented.
Quality is extremely without Convergys/Encore communication. Objective, contact info, and particular depth is omitted of Encore communication. Encore could also utilize fraud by utilizing their
Customer (credit card issuers) info to demand info or reactions from customers.
Challenging to make contact with organization: the telephone number: 913-782-3333 recommended on Encore’s letterhead doesn't provide immediate connection with a person. It seems that it's intentionally been created hard to obtain to Encore straight. Encore workers are elusive and fake or display prejudice regarding Encore or Convergys connections. If Encore demands secrecy to complete business, there's something wrong using their business methods.
No it's not okay to need cost from customers without first revealing these details written down.
Encore fought me regarding my request a published settlement contract just before any cost. I had been informed “We don't supply published disclosures.” pardon me?!!! So far as I'm worried, on that problem alone, Encore shouldn't be allowed to carry on to complete business. NEED PREDISCLOSURE
I'd not suggest using the services of Encore to anybody. I don't actually genuinely believe that Encore ought to be permitted to proceed to complete business using their present, bad business methods. The web is saturated in damaging explanations of bad Encore administration by disappointed customers. What's it likely to try get these significantly bad organization methods at Encore fixed? One worker known Encore like a “Company of Liars”, another suggested that Encore was a organization for work. My very own individual knowledge continues to be among evasiveness, bad administration, bad conversation, and bad to neglectful customer conversation.
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