Complaint / review / scam report
Chase Bank
Paying balance in full but still owing money

Complaint / review text:
8 weeks before I paid my charge card balance entirely. Little did I understand, Pursuit does not really allow you to spend your stability and any fund costs which are assesed throughout that month. Hence I still had a stability which stability was evaluated a late fee (I thought I paid the total amount entirely and did not have to create another cost) after which it had been asssessed another late charge. After I spoke to customer support, I talked with Cynthia Hernandez in San Antonio Tx and he or she recognized they managed to get very hard to repay the total amount. She stated that though it was in her capacity to eliminate both late chargeis, she'd not simply because they were "legitimate costs". After I questioned easily might make a cost with no longer possess a balance or need to create potential funds, she stated that I really could pay-off my stability, but the following month at the conclusion of the payment cycle, I'd need to create another cost of the fund cost that occurred that payment cycle. I really couldnot pay-off my bill and until I created a cost beyond the "whole blanace due" I'd never have the ability to pay-off the statement. The machine is completely loaded against me as well as after I request the consultant how I will pay-off my stability, she recognized that I really could just spend the costs which were evaluated and never the costs that had accored but hadn't yet been evaluated - hence, the following month I'll need to pay-off the fund cost again, or danger another late charge. This seems legal. I subsequently called back and spoke to a different boss called Felix - he declined to remove the late charge aswell. I'll never conduct business with PURSUIT again.

Contact information:
Author: Contact with Author

Offender: Chase Bank

Country: USA   State: New York

Category: Business & Finance

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