We paid Intellichoice $4,500 to assist us with a loan modification back in March. The $4,500 was taken out of our account in 3 installments of $1,500. We were told that If they could not get our loan modified we would recieve a full refund of our money.
During the process everytime we called to check on the status of our modification we were told that our account was still in review. I did think it was strange that every month or so we would get a call or email from a different person introducing themselves to us as our "new account manager" because our previous account manage was promoted. Other than that they never called us!!!
We got a letter from our lender in July warning us that our property was going to be sold at an auction so we contacted Intellichoice to see if they could speed up the modification process so we wouldn't loose our home. They did nothing.
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