I had a small business Mastercard with this bank. My card had been at 12% for a few years with around a $5000 balance. Paying it off slowly. Never late. A couple of months ago the finance charge was huge. I noticed my APR was now 32% and most of my balance was at 37.18% APR (cash advance rate from a balance transfer). I called to ask what was going on and they said they upped it (and I quote) "For No Reason". Then when I pressed I was told, "Read your terms & agreement, we can do this if we feel it's appropriate".
To date, this is the worst credit lending bank I've ever encountered. This company does not account for mistakes on their behalf and they charge excessive rates & fees. The "customer service" has been outsourced to another country. The language barrier does not help clear up problems.
From there it's a frustrated tale of securing another card, transferring the balance and getting them to stop nickle & diming me on payment fees and daily finance charge accruals to actually get a zero balance and be rid of them.
Advanta Bank Corp and their credit lending is the worst company I've ever dealt with. They will not work with you. They are criminal with this 30% APR nonsense and treat people with the coldness of an institution that is accountable to no one. I'm very happy to see them go.
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