Complaint / review text:
Ii had the same experience as peter from strasburg, ohio. I also had a business card with advanta and a company contacted me about taking credit cards for my business. The person who had initially contacted me (jabhari boynes) specifically told me that i had to have a lease with first data for four years, but said i could stop the card processing service with express mps at any time without any penalty. First data is the leasing company for the equipment and express mps is the card processing company. Express mps started collecting fees from my bank account that had not been mentioned in my contract. I decided to cancel the service and i was charged an early termination fee of $500.00 (also not specfied in the contract).
I was told i had no other choice but to reopen my account if i wanted my money back. They reimbursed me the $500.00 dollars, but not the overdraft fees they had caused. Two months later i received a bill for $297.00 nobody seemed to be able to explain the bill. I faxed a copy of my contract to the company highlighting the section which indicated that only the lease agreement was for 4 years. They acknowledged the difference between my version of the contract and theirs, but nothing was ever done. I was later referred to a mr. Pearl at a new york number. I left over 60 messaged for him, and still haven't received a call back. I've calling his number since march 2008. When i call the customer service number and complain from mr. Pearl's lack of response, some ask me who is mr. Pearl, while others tell me to keep trying.
Just as in the case of peter, first data charged me around $200.00 out of the blue. When i called to ask about the charge, i was initially told that it was because i has ordered some supplies. When i insisted i didn't order any supplies, they told me that in the state of new jersey, they charge the taxes for the four-year lease up front. Yet, i'm still being charged tax every month on the service. These two companies have the biggest scam going on.
Mr. Jahbari lied about the terms. And it doesn't seem like i can do anything about it. I spoke to my bank about closing that business account, but they told me that since those debits come from an ach merchant, they would automatically reopen my bank account. March 2010 will be two years since i've been trying to get this matter resolved with this company and i just don't see the end of it.
And now things are even worse. I went from being charged $30. R. 00 a month for express mps to different amounts every month ranging from $49.00 to $79.00, and i haven't used the service since march 2008 when i initially cancelled it. I can't think of any other way to straighten this matte