Complaint / review text:
In Feb 2006 I recieved a call from Alex Miller, an account executive at the time for Express Merchant Processing Solutions a. K. A. Advanta Express Merchant Processing, First Data, and Express MPS. He convinced me to start using his company for credit card sales and if I signed up with him by the end of the month I would recieve $300 in credit for signing up. The fees were less then I paid now and decided to give thema try. Alex told me there were no monthly fees, no termination fees, and asked I read over the contract he was faxing me and to sign and fax back.
I fell for the scam and signed the contract, but I did read it over and all the terms Alex told me about were in black and white and agreeable.
Then the next month I get my first statement. I was charged for my transactions and charged a monthly fee of $25. I called to argue and the cust. Ser said to call my sales rep. I called Alex, and guess what, he no longer works there and the new person knows nothing about and $300 promotion and they always charge a fee!
I fax them the contract and the take off the monthly fees eventually but I never recieve the $300 promotion.
Fast forward to Dec. 2006. I get a letter from Express MPS stating there will be a $75 service fee for December due to high volume (not me, their company) and if I did not want pay the fee juat call. Well I called and said I did not want to pay and they said ok. Which I wonder why they would charge a fee anyway since if there is more sales volume, they are making more money anyway from the percentage fees and per transaction fees.
January comes around and they charged me $81.75 service fee. So I called and after a rude and unprofessional conversation with the customer service supervisor the account was terminated. And unless when the supervisor was hanging up on me she stated there was a fee, I was never told I was going to be charge $500.
Then a week later I see my account has been deducted $500. When I called I get several other numbers to call and finally get Jeffrey Dennis and he tells me that the contract I signed, which says nothing about a termination fee, was just a application form. And they sent a packet that says the terms and I had 30 days to read the terms and call to cancel at that time. I never recieved the packet nor do they have proof but yet they are still $500 richer and I am broke.
For the past year I have been tormented by this company and wish I was never sucked into thier scam just to save a few dollars!
There has to be something we can do to this company to stop more people from lossing thier hard earned money to crooks like them!