Complaint / Review
Woodforest National Bank
Woodforest Bank Non Responsive, lack of customer service, allows unauthorized transactions, will not correct

Woodforst continues to allow ach/direct debit charges to my account after I have notified them that these are not my transactions. They will not provide me with a provisional credit to allow me access to my social security money while they perform some sort of investigation.

I am the customer. These are NOT my transactions. What's to investigate? Charge them back and give me my money back.

The bank is non-responsive and snotty when dealing with me. I've tried calling and emailing and it gets me nowhere. They get very low marks for customer service. They just don't care.