We got bought buy fairbanks from another company. We have the same due date every month. We were told we have a 15 day grace period before the payment is consider late.
From the beginning they started calling the day after the first due date. I have never once (even if I had to pay the outrageous 15.00 fee by phone) missed the grace period.
We asked that they please stop calling until that 16th day mark. They did stop for a while but continued to send letters even after payments have cleared the bank showing we were a month behind.
Yesterday the calls started again. My due date is the 14th... They started to call on the 16th!!!
I work in collections and all my customers have no grace period and we call right away. They get angry and I understand but they do not have that grace window and took that on when they signed their loans. We didn't!!!
I want the letters and calls to stop and only feel I deserve it if I hit that 16th day mark. If I think it may get close I even take the time to call in and let them know when it was mailed or pay the jerks the 15.00 so I won't get charged the 24.00 for late fees. (I will give them credit for never having charged us with that but it wouldn't surprise me if they did).
Enough said
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