I went to Bank of America last week to order checks for my business. As a small business we only have a Business Savings Account. I handed the teller a copy of the reorder form that comes with the standard sized checks. I said, "I need to order checks. I would like 3 boxes of the same thing we had last time!" She said, "Okay, the total cost is $24 and that will come out of your account." I go back to the office thinking everything was taken care of and all would be good. A week later, i receive large sheets of checks with the side tear stubs. This business has been using Bank of America since 1984 and have NEVER ordered checks like that. So, I go back down to the branch, end up with the same teller I had the week before and say to her, "I ordered checks last week and I got the wrong ones" She replies, "Who ordered them for you?" and I said, " You did." and she replies, "I can't make that decision" so then, I start getting angry and say to her, "What decision?" and she replies with a long, blank stare. "There is no decision to be made. I ordered checks, you ordered the wrong ones and I would like you to fix the problem so I get the checks that I ordered last week" I said. She then says to me, "I can't make that decision. You will have to wait to see Sergio." She pointed to the sitting area where there was 3 other people waiting. The Branch manager approached me and said I needed to sign up to see him. I noticed all the names above me had been checked off so I thought i was next. They have 4 desks in the banking center and the only one that was occupied was by Sergio. He was assisting a customer. I asked the woman how long she thought it would take a and she told me about 10 minutes. She then walks to the door and begins greeting customers and two other workers meet her at the door. They are talking, laughing and having a great time while the rest of us sit and wait our turn. After about 30 minutes of waiting, I went to the Branch Manager and say to her, "Excuse me, Is there anyone else than assist me. I have been waiting a while and so have the rest of the people." She then replies, "Oh okay, just a second." She walked over to Sergio and said something to him quietly. He gets up and goes to sit at another desk. He is then helping two people at a time and the Branch manager goes to meet her friends back at the door. No one was even coming into the branch. I doubt they needed 3 greeters for NO CUSTOMERS and have 6 customers waiting for the same person. To make matters worse, i tried to find a complaint link on their website since the Branch Manager was of no assistance and no such link exists... It's ridiculous that they can't even fix their own mistakes.
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