The drive thru teller window was closed at my neighborhood branch several months ago located at Forest Hill-Westover Branch in Richmond, VA. It is hazardous and unsafe to walk from the parking lot across ATM traffic to the bank entrance. Closure of this service is also discriminatory to elderly and disabled as there is only 1 parking space for handicapped and the area is difficult to navigate.
I have complained to the staff at the branch, to the manager, and to his customer relations manager (she did not even bother to call me back). Rationale for closure given to me ranges from a lot of fraud at the window, to others are closing, its a corporate decision, to cracking asphalt (not true). If the window does not reopen, Bank of America needs to spend some money and tear down the drive thru and ATM and put parking spaces right next to the building. They have a security guard that stands at the front door... That does not help any as you are walking from a parking lot 150 feet from the door across traffic driving into the ATM drive thru.
I have been a customer of this Bank of America branch for 30 years and the customer service has increasing declined over the last 5 years. Tellers and managers used to know me by name, they were pleasant and nice to deal with... Now they change frequently and do not know their customers. The closure of the drive thru window is just one more bad customer service decision by Bank of America. Please reopen this window.
0 comments