Absolute Theft
CITI sent me my monthly statement on Aug 15th and when I opened it to pay they had raised my interest on my loan from 8.25 to 14.95 I called customer service in which they informed me I had authorized them to do this by not responding to their so called letter of terms and conditions. When I told this customer service person I received no such thing I was told they did not make mistakes like that and with no response they said it was ok to do that so at this moment I tatally lost my cool with this moron and said why in the world would I let you raise my interest rate? I have not missed any payments ever in 37 years of paying bills or been delinqument and my credit score is better than 750 from which I received a sarcastic congratulations. I asked how in the world can a company get away with doing this and received the same response " because I authorized it" I said lets wait a minute here if someone raised your interest rate on a loan would you just ignore it and not ask questions? No response other than she said she would put the rate back to the original number after I said I would find a lawyer who would sue their a*es off which I still hope they do, unfortunately the government will probably bail this sorry ass company out again and it will not mean a thing. Personally I hope they go broke and every one of these losers go to the unemployment line. Makes you wonder how many thousands of people have been done this way.
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