I recently just had my IRS refund direct deposited on my netspend card. The day it was suppose to be loaded, I checked my account and the money wasn't there. When I called to speak to someone about it, they told me because of the amount of the refund it was subject to verification. I was assured the money would be released in 4 hours. After the 4 hours needless to say the money still was not released. I called back and they said that I had to fax in a copy of my paycheck stub!!! What type of verification process is that! I faxed it in anyway and was assured that as soon as they received my paperwork they would release my money. After an additional 2 hours, I called back and the claimed that they haven't received the fax yet. They say that they receive the faxes by batch and it could take 6 to 8 hours for them to receive it. The next day my money still was not released and nobody had any answers why. After being on hold for an hour and 12 minutes, I was informed that the deposit was sent back because they couldn't verify anything. I was disgusted and disappointed. I had to wait 2 weeks for the refund to get back to the IRS and another 2 weeks for them to send it to me in check form. I quickly closed my account with netspend after that and encourage all who are netspend customers to do the same!
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