Complaint / Review
NetSpend
Hotel Charge Still Pending After 16 Days Despite Hotel Releasing Funds

I recently stayed at a hotel in Boise Idaho and used my NetSpend debit card for three small purchases. I was double billed for these purchases. After a few days all of the charges posted to my account except one. This charge, for $15.37 still shows as "pending" on my NetSpend account after 16 days.

NetSpend refuses to release the funds and variously cites their policy, and a law that says hotel merchants have 90 days to collect these funds.

I have contacted the hotel and they have faxed letters to NetSpend stating that they have released the funds and have no intent of collecting them. NetSpend still refuses to release them.

I have spent over one hour of cell phone time unsuccessfully trying to get NetSpend to release the funds. They have put me on hold for over 15 minutes at a time or simply stated their various policies. And have refused to let me talk to their supervisors.

This is not the first time this has happened. Over the course of my three years with NetSpend it has happened each time I make a purchase at a hotel. I've always had to work with the hotel to get the funds released but NetSpend refuses to do so. I believe that the problem is somewhere in the NetSpend system rather than the various hotels. And they refuse to remedy it.