I received a letter from Bank of America, Risk Identification Department on July 13 stating that my account was to be closed. I had reported several fraudulent internet appearing transactions on July 2. It was apparent to myself that someone had got a hold of my number while I was vacationing.
Anyway BOA decided to close my account the day before my direct deposit was to go into my account. So I had a paycheck of July 13 for $1712.47. When I called Risk Identification at the number listed above, I was told that my funds would be held until August 20 and at which time they would issue me a cashier's check. I have since contacted them several times asking them to give me my money. This is all of my money for rent, utilities, grocery's, dog food, car payment.
I received a call from Dispute Services ~ July 24 stating all disputed charges were settled. They were uncertain as to why the Risk Identification deparment was still holding my funds.
As of today; August 3 - Bank of America will still not release my money and as a result, I have had to write bad checks for grocery's, dog food and my car was repossessed! I called again today and my money will not be released until August 10. At this time, I will not be able to get my vehicle back. Yes, I was behind on my payments, but BOA is holding $2419.75 which would have covered my car payment (or at least I would have been partially caught up). It will be over a month by the time I get my money which has caused severe hardship and stress. I can't even pay my oncologist copays due to their actions.
To make matters worse, I'm treated like a criminal when I contact them. It's obvious that I'm dealing with some 22 year old who is rude, inappropriate and condescending. I have asked for management and have NEVER been able to speak with someone.
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